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Patient Advisory Liaison Service (PALS)

About us

The Patient Advisory Liaison Service or PALS for short can assist you in the following ways:

  • Help to resolve difficulties that may arise in relation to Hospital services or care.
  • Assist you and provide information about services  within the hospital.
  • Listen to your comments in relation to the services provided by the hospital.
  • Co-ordinate and manage the investigation into your complaints.

If you have any concerns about any aspect of your care or service in Beaumont Hospital, we advise you to speak to the person in charge of the area. They will address your concerns as quickly as possible.

If your concerns cannot be resolved at local level or if you wish to make a formal complaint, please contact PALS. We provide a personal and confidential service to patients, family members and visitors to Beaumont Hospital. We will listen to your concerns and advise you on how to resolve them.   If you wish to make a formal complaint, PALS will assist via the complaint policy.

If you are making a complaint on behalf of someone else we will need their consent before we can share any confidential information with you.

Complaint related information is not stored in the patient’s medical chart and only staff involved in responding will be aware of your concerns.

Please see our Patient Information Leaflet on the Management of Complaints HERE and the Hospital's Policy on the Management of Complaints HERE

Please be aware that the information we collect from you will be recorded and stored on the National Information Management System (NIMS)

 

Contact

  • Telephone: (01) 809 3234 / 2427 (24 hr answer machine).  Please leave your name and telephone number and a brief message and we will contact you as soon as possible
  • Email: pals@beaumont.ie
  • Write to us: PALS Office, Beaumont Hospital, Beaumont Road, Dublin 9
  • Call into the office: Located beside the Patient information desk on the main corridor.  The office is open from Monday to Friday 10:00 to 12:00 and 14:00 to 16:00

 

Patient Advocacy Links

The Patient Advocacy Service is a free, independent and confidential advocacy service for patients of Public Acute Hospitals and HSE-operated Nursing Homes. It receives no HSE funding and is entirely independent of the HSE. The Patient Advocacy Service can provide you with the information and support you need to make a complaint to the HSE over an experience you have had.

This LINK directs you to other Patient Advocacy Sites you may find useful