Quality & Safety Directorate

About us

The Quality and Safety Directorate supports the delivery of quality healthcare that can be defined as:

• Effective: providing evidence-based health care services to those who need them.
• Safe: avoiding harm to people for whom the care is intended.
• People-centred: providing care that responds to individual preferences, needs and values. 

And in addition ensuring our services are:

• Timely: reducing waiting times and sometimes harmful delays for both those who receive and those who give care.
• Equitable: providing care that does not vary in quality on account of age, sex, gender, race, ethnicity, geographical location, religion, socioeconomic status, linguistic or political affiliation.
• Integrated: providing care that is coordinated across levels and providers and makes available the full range of health services throughout the life course.
• Efficient: maximizing the benefit of available resources and avoiding waste. 

The Quality & Safety Directorate consists of eight individual departments:

• Clinical Audit & Clinical Governance
• Data Access / FOI
• Health Promotion
• Health & Safety
• JCI Accreditation
• Patient Advisory Liaison Service (PALS)
• Quality & Standards
• Risk & Legal Services